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| Audience: Logistics managers, heads of transport or delivery services |
By electronically capturing proof of delivery notes, organisations can accelerate payments and improve cash-flow.
Organisations such as builders merchants, plumbers merchants, electrical wholesalers, logistics companies, distributors, and all those who deliver goods to commercial or private addresses can speed up their payment process by automating proof of delivery (POD).
These companies typically raise thousands of POD notes per month. Often duplicate delivery notes are raised and taken with the goods to be delivered. The person receiving the goods will sign a delivery note and be given the duplicate. Delivery notes typically contain the order number, customer number, advice note number and dispatch date. The original delivery notes are filed in date order and when queries arise they are retrieved (often taking some time), copied, posted or faxed to the customer. The time elapsed between the ‘query’ and the POD being received by the customer can be up to ten days, or even longer. During this period, invoices and payments are often stalled affecting the delivery company’s cash-flow situation.
genisys recommends a Document Management solution to accelerate POD query time and improve customer service. Call the team to understand how implementing genisys software can offer improved traceability on deliveries. They can also provide you with guidance on which data capture method, scanners or services are available to suit your budget.
Electronically recording these delivery notes means they can be made much immediately accessible to suppliers, improving query resolution and tracking. In fact, many larger companies differentiate their delivery services by making the delivery status visible to the customer via the Internet. For example, customers can see whether their goods have left the storage facility, cleared customs or have been signed for and received. genisys includes a web document module where customers can also view their PODs via the Internet.
Being able to prove goods received to customers can speed up payments and improve cash flow. When a delivery status is requested, customer services teams can retrieve status documents in seconds, improving the customer and supplier experience. |
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| Summary of benefits - a leaner supply chain |
- Visibility over delivery process;
- Improved customer service;
- Less paperwork and administration;
- Healthier cash flow;
- Faster query or dispute resolution.
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| UK Pallets (Part of the Business Post Group) uses the genisys system to scan and index thousands of Goods Received Note (GRN) documents generated daily. Data is extracted from bar codes placed on the GRN using Optical Character Recognition (OCR) software and placed into separate electronic files, which are used to update the business system. |
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